Refund Policy

If you are not satisfied, you can ask for a refund within 14 days of any purchase: a first payment, a subscription renewal, an upgrade charge or a Top-Up pack.

A purchase is eligible for a refund when:

• the request is made within 14 days of the charge;
• you have used fewer than 15 minutes of the minutes included in that purchase; and
• there has been no abuse, fraud or breach of our Terms of Service.

Email support@tryclipengine.com from the address you used at purchase and include your order or receipt number. We aim to reply within 3 business days.

• A refunded subscription is cancelled and your account returns to the Free plan.
• Minutes from a refunded Top-Up pack are removed from your account.
• The refund goes back to your original payment method through Paddle. Timing depends on your bank, typically 5 to 10 business days.

You can cancel a subscription at any time. It stays active until the end of the paid period and will not renew. Charges that are outside the 14-day window or do not meet the conditions above are not refundable.

Nothing in this policy limits any mandatory consumer rights you have under the law of your country, including rights of withdrawal where they apply. Purchases are processed by Paddle, and Paddle’s checkout terms also apply.

Refund questions: support@tryclipengine.com.